Mineral Wells Index, Mineral Wells, TX

Senior Center News

February 14, 2013

The Human Touch . . .

I miss telephone operators.

It used to be that when I had a phone problem, all I had to do was dial 0 and a real person immediately answered.  The operators were unfailing cheerful and well-mannered, and they seemed to care that I was having trouble.  If they couldn’t fix the problem themselves, they always knew where to direct me for help.

Last week I was experiencing some telephone frustration.  I needed to send an important fax, but every time I punched in the number a recorded message came onto the phone line saying, “This number cannot be completed as dialed. You must first dial a one or zero before the area code and number.”

The problem was, I DID dial a one every time I tried to send the fax. The fax failure notification that printed out with each unsuccessful attempt had the fully correct number printed right there on it. And yet the recorded voice kept insisting that I was omitting the first digit.  

Controlling the urge to throw the phone across the room, I instead called our telephone service provider. All I wanted to ask was why the phone wouldn’t recognize the number I dialed. But that question was not on the list of recorded options. I went through five separate automated menus before finally receiving a message that a real live person would be with me after an approximate wait time of 13 minutes.  

Seven minutes into holding, I was interrupted with a pressing situation at the center that had to be seen to immediately. With great reluctance I hung up the phone and never got back around to calling again because I just didn’t have 20-30 minutes left in my day to spend wrangling with advanced technology.

I understand that automated phone systems save businesses thousands of salary dollars. But I miss the human element. When my particular question or concern does not fall within the parameters of pre-recorded options, I feel shut off from help.  I’ve actually had recordings hang up on me if I took too long to decide how best to categorize a query they hadn’t anticipated.

Text Only
Senior Center News
  • Hurrah for Volunteers!

    Great Britain’s King George IV (1762-1830) once said, “The highest of distinctions is service to others.”

    April 10, 2014

  • MARCH BD.jpg Spring Has Sprung

    Upon leaving the house Sunday morning, my husband and I startled a yard full of robins.

    April 3, 2014 1 Photo

  • Ordinary heroes

    It seems kind of funny to me that our society celebrates the abilities of some people while ignoring those of others.

    March 27, 2014

  • Strengths and Weaknesses

    I will never understand the kind of person who criticizes others for lacking ability in his own area of competency.

    March 20, 2014

  • FEB BD.jpg Treasures Galore

    Have you heard that old saying, “One person’s junk is another person’s treasure”? Well let me tell you, we’ve got treasure to spare!

     

    Since early Monday morning, our volunteers have been unpacking, sorting, pricing and arranging truckloads of treasure for the annual Gigantic Garage Sale that begins tonight. Our $10-per-person Early Bird Sale will run from 5-7 this evening, but the real fun begins tomorrow morning. The sale from 9-5 on Friday, March 14, and 9-1 on Saturday, March 15, is free to the public.

    March 13, 2014 1 Photo

  • Ready for Some Fun!

    Makeovers are so much fun.

    March 6, 2014

  • Creative Pursuits

    Like many other Americans, I’ve been heading straight for the television as soon as I get home from work each evening.

    February 20, 2014

  • A Great Place to Learn

    It is deeply satisfying to hear multilingual conversations floating around the Senior Center as the Spanish class dismisses every Tuesday.

    February 13, 2014

  • Thanks for your Help

    Last weekend my son and his wife showed up at our door and announced, “We’re here to help you clean your garage.”

    January 30, 2014

  • Senior Center benefit set for Saturday

    Two crosstown organizations are joining forces this weekend to benefit the senior citizens of Mineral Wells.

    January 24, 2014

Featured Ads
Poll

Should vaping in public, such as in stores and restaurants, be treated the same as smoking, whether regulated privately by the business or by local governments?

Yes, vaping in public should be restricted like tobacco smoking.
No, vaping shaping should be allowed anywhere.
Not sure/undecided.
Don't care.
     View Results
Mineral Wells Index


Click on a photo to visit our SmugMug page

Front page
Weather Underground Radar
Twitter Updates
Follow us on twitter
AP Video
Obama Hopeful on Ukraine, Will Watch Russians Flamingo Frenzy Ahead of Zoo Construction Crew Criticized Over Handling of Ferry Disaster Agreement Reached to Calm Ukraine Tensions Raw: Pope Francis Performs Pre-easter Ritual Raw: Bulgarian Monastery Dyes 5000 Easter Eggs Diplomats Reach Deal to Ease Tensions in Ukraine U.S. Sending Nonlethal Aid to Ukraine Military Holder: Americans Stand With KC Mourners Obama Greets Wounded Warriors Malaysia Plane: Ocean Floor Images 'Very Clear' Sparks Fly With Derulo and Jordin on New Album Franco Leads Star-studded Broadway Cast Raw: Two Lucky Kids Get Ride in Popemobile Boston Bombing Survivors One Year Later Sister of Slain MIT Officer Reflects on Bombing
Must Read
Seasonal Content
Parade
Magazine

Click HERE to read all your Parade favorites including Hollywood Wire, Celebrity interviews and photo galleries, Food recipes and cooking tips, Games and lots more.
Stocks
Hyperlocal Search
Premier Guide
Find a business

Walking Fingers
Maps, Menus, Store hours, Coupons, and more...
Premier Guide